Shipping & Delivery
We deliver science-backed wellness supplements to your doorstep worldwide. Learn about our shipping options, delivery times, and tracking information.
Free Shipping
On all orders, worldwide
Fast Processing
Orders ship within 1-2 business days
Worldwide Delivery
We ship to 50+ countries
Secure Packaging
Tamper-evident, protective packaging
Shipping Zones & Delivery Times
| Region | Standard Shipping | Express Shipping | Shipping Cost |
|---|---|---|---|
| United States | 5-7 business days | 2-3 business days | Free |
| Malaysia | 7-10 business days | 3-5 business days | Free |
| Hong Kong & Singapore | 5-8 business days | 2-4 business days | Free |
| Australia & New Zealand | 8-12 business days | 4-6 business days | Free |
| Europe (UK, EU) | 10-15 business days | 5-7 business days | Free |
| Other Regions | 12-20 business days | N/A | Free |
Order Processing
Order Placed
You receive an order confirmation email with your order details and estimated delivery date.
Processing & Packing
Your order is carefully picked, packed in protective materials, and prepared for shipment within 1-2 business days.
Shipped & Tracking
Your package is handed to the carrier and you receive a tracking number via email to monitor delivery progress.
Frequently Asked Questions
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's website to monitor your package's progress.
Do you ship internationally?
Yes, AIDEVI ships worldwide. Shipping times and costs vary by destination. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
What if my package is lost or damaged?
If your package does not arrive within the estimated delivery window or arrives damaged, please contact our customer service team at kevin@aidevi.com within 14 days of the expected delivery date. We will investigate and arrange a replacement or refund.
Can I change my shipping address after placing an order?
We process orders quickly to ensure fast delivery. If you need to change your shipping address, please contact us within 2 hours of placing your order. After that, the order may have already been dispatched.
Are there any import duties or taxes?
International orders may be subject to import duties, taxes, or customs fees imposed by your country. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.