Returns & Refunds
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
30-Day Return Window
If you are not completely satisfied with your purchase, you may return unopened products within 30 days of delivery for a full refund.
Quality Guarantee
If you receive a damaged or defective product, we will replace it at no cost. Please contact us within 14 days of delivery with photos of the issue.
Easy Return Process
Contact our customer service team at kevin@aidevi.com to initiate a return. We will provide a return authorization and instructions.
How to Return a Product
Contact Us
Email kevin@aidevi.com with your order number and reason for return. Our team will respond within 24 hours.
Receive Instructions
We will provide a return authorization number and detailed instructions for sending the product back.
Ship the Product
Pack the unopened product securely and ship it to the address provided. Keep your tracking number for reference.
Refund Processed
Once we receive and inspect the returned product, your refund will be processed within 5-7 business days to your original payment method.
Important Notes
- • Opened or used products cannot be returned unless defective or damaged.
- • Products must be returned in their original, unopened packaging.
- • Return shipping costs for customer-initiated returns are the customer's responsibility.
- • Refunds are issued to the original payment method only.
- • Sale items and promotional products may have different return terms.
Frequently Asked Questions
What products can be returned?
Unopened and sealed products in their original packaging can be returned within 30 days of delivery. Opened products cannot be returned for hygiene and safety reasons, unless they are defective or damaged.
Who pays for return shipping?
If the return is due to our error (wrong item, damaged product), we will cover the return shipping cost. For customer-initiated returns (change of mind), the customer is responsible for return shipping costs.
How long does the refund take?
Once we receive and inspect the returned product, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.
Can I exchange a product instead of returning it?
Yes, we offer exchanges for unopened products. Contact our customer service team to arrange an exchange. Any price difference will be charged or refunded accordingly.
What if I received a damaged or defective product?
Please contact us within 14 days of delivery at kevin@aidevi.com with photos of the damaged product and packaging. We will arrange a free replacement or full refund at your preference.